Do I have to be sure before I call?
No. Call 0800 35 777 if gambling is costing you money, sleep, work, or a relationship. You do not need a diagnosis to ask for a conversation.
Signs it has stopped being a game
- The money is someone else's
- Rent, food, a loan, or money you told yourself you would not touch. If the stake is a bill, stop.
- You hide it
- A second account, a deleted history, or a story about where the money went. Secrecy is part of the pattern.
- You chase
- The next session is there to win back the last one. The amount goes up because the loss feels unfinished.
- You cannot stop when you said you would
- The limit was real until you crossed it. Then it moved. That is the point to get help, not the point to prove you can handle one more hour.
Who to call
Call 0800 35 777. This is SOS Gambling. The line is free and open every day, around the clock, for players and for people close to them. Start at joueurs.aide-en-ligne.be.
0800 35 777 answers at night as well. If someone is in immediate danger, call 112.
Barring yourself
The Gaming Commission lets you bar yourself from casinos, slot-machine arcades, and betting, online and in person. If you have a Belgian identity card or residence permit, you can file the request online with itsme or a card reader. Otherwise, send a signed form and a copy of both sides of your identity card to the Gaming Commission, Kantersteen 47, 1000 Brussels. The bar stays in place until you ask for it to be lifted. Access returns three months after the Commission receives that request. You can file it from gamingcommission.be.
A bar there does not close an account at a casino that does not check it. Ask that casino to close the account as well.
Questions
Can I call about someone else?
Yes. The helpline will talk to someone close to a player. You still cannot put them on a self-exclusion list. Only they can do that.
Can Black-jack.net close a casino account for me?
No. We do not run those casinos and we cannot reverse a deposit. Call 0800 35 777, and ask each casino you use to close the account.