Gambling Addiction Help in Poland

Signs it has stopped being a game

The money is someone else's: Rent, food, a loan, or money you told yourself you would not touch. If the stake is a bill, stop.
You hide it: A second account, a deleted history, or a story about where the money went. Secrecy is part of the pattern.
You chase: The next session is there to win back the last one. The amount goes up because the loss feels unfinished.
You cannot stop when you said you would: The limit was real until you crossed it. Then it moved. That is the point to get help, not the point to prove you can handle one more hour.

Who to call

Start with the gambling line while it is open. If it is closed, 116 123 is open around the clock.

Behavioral addictions helpline

Call 801 889 880. It is for people with a gambling problem and for people close to them. The conversation is anonymous. Every day from 17:00 to 22:00, except public holidays. Your operator charges for the call. They can point you to counselling near you. The number is published by the National Centre for Prevention of Addictions. 801 889 880

Local counselling

A directory of services, published by the National Centre, arranged by voivodeship. Directory

116 123

Free, anonymous support for adults in emotional crisis. Every day, around the clock. If you are in immediate danger, call 112. 116sos.pl

Closing an account

There is no national register that bars you from every casino. A limit at one casino does not close an account somewhere else. Ask each casino you use to close the account. We cannot close it for you, and we cannot reverse a deposit.

Questions

Do I have to be sure before I call?

No. Call 801 889 880 if gambling is costing you money, sleep, work, or a relationship. You do not need a diagnosis to ask for a conversation.

Can I call about someone else?

Yes. The helpline will talk to someone close to a player. You still cannot bar them from a casino. Only they can ask that casino to close the account.

Can Black-Jack.Net close a casino account for me?

No. We do not run those casinos and we cannot reverse a deposit. Call 801 889 880, and ask each casino you use to close the account.