Do I have to be sure before I call?
No. Call 293 232 02 if gambling is costing you money, sleep, work, or a relationship. You do not need a diagnosis to ask for a conversation.
Signs it has stopped being a game
- The money is someone else's
- Rent, food, a loan, or money you told yourself you would not touch. If the stake is a bill, stop.
- You hide it
- A second account, a deleted history, or a story about where the money went. Secrecy is part of the pattern.
- You chase
- The next session is there to win back the last one. The amount goes up because the loss feels unfinished.
- You cannot stop when you said you would
- The limit was real until you crossed it. Then it moved. That is the point to get help, not the point to prove you can handle one more hour.
Who to call
Call 293 232 02 every day, 12:00 to 20:00. Specialists answer, for players and for people close to them. You can also write through azartaatkariba.lv. A written message is answered within two working days.
Outside those hours, call 116 123. The state-funded crisis line is free and open every day, around the clock. Skalbes answers 67222922 and 27722292 every hour. Those calls are confidential and anonymous. If someone is in immediate danger, call 112.
Barring yourself
You can ask the State Revenue Service to bar you from gambling in Latvia, including interactive gambling, and from interactive lotteries. The shortest bar is 12 months. You can ask for longer. You cannot cancel it early. After the 12 months, you can ask to be removed.
Signing in with Latvija.lv adds you at once. A written request handed to the State Revenue Service is added on the next working day. A request handed to a gambling venue is passed on within three working days, then added on the next working day. The bar does not close an account at a casino that does not use that register. Ask that casino to close the account as well. The steps are at vid.gov.lv.
Questions
Can I call about someone else?
Yes. The line will talk to someone close to a player. You still cannot put them on the register. Only they can do that.
Can Black-Jack.Net close a casino account for me?
No. We do not run those casinos and we cannot reverse a deposit. Call 293 232 02, and ask each casino you use to close the account.