Do I have to be sure before I call?
No. Call 26 48 00 38 if gambling is costing you money, sleep, work, or a relationship. You do not need a diagnosis to ask for a conversation.
Signs it has stopped being a game
- The money is someone else's
- Rent, food, a loan, or money you told yourself you would not touch. If the stake is a bill, stop.
- You hide it
- A second account, a deleted history, or a story about where the money went. Secrecy is part of the pattern.
- You chase
- The next session is there to win back the last one. The amount goes up because the loss feels unfinished.
- You cannot stop when you said you would
- The limit was real until you crossed it. Then it moved. That is the point to get help, not the point to prove you can handle one more hour.
Who to call
Call 26 48 00 38, Monday to Friday, 10:00 to 16:00. This is ZEV, the centre for excessive behaviour and behavioural addiction. You can also call 621 835 968, or write to [email protected]. The site is zev.lu.
Outside those hours, call SOS Détresse on 45 45 45. It answers every day from 11:00 to 23:00, and on Friday and Saturday until 03:00. The call is anonymous and confidential. English is available on Wednesday, Saturday, and Sunday, from 11:00 to 23:00. If someone is in immediate danger, call 112.
Barring yourself
The Loterie Nationale can bar you from its own games. That bar does not close an account at a casino that does not check it. Ask that casino to close the account as well. The Loterie explains where to get help at loterie.lu.
A bar there does not close an account at a casino that does not check it. Ask that casino to close the account as well.
Questions
Can I call about someone else?
Yes. ZEV will talk to someone close to a player. You still cannot bar them from a casino. Only they can ask for that.
Can Black-jack.net close a casino account for me?
No. We do not run those casinos and we cannot reverse a deposit. Call 26 48 00 38, and ask each casino you use to close the account.