Do I have to be sure before I call?
No. Call 0800 100 101 if gambling is costing you money, sleep, work, or a relationship. You do not need a diagnosis to ask for a conversation.
Signs it has stopped being a game
- The money is someone else's
- Rent, food, a loan, or money you told yourself you would not touch. If the stake is a bill, stop.
- You hide it
- A second account, a deleted history, or a story about where the money went. Secrecy is part of the pattern.
- You chase
- The next session is there to win back the last one. The amount goes up because the loss feels unfinished.
- You cannot stop when you said you would
- The limit was real until you crossed it. Then it moved. That is the point to get help, not the point to prove you can handle one more hour.
Who to call
Call 0800 100 101, Monday to Friday, 12:00 to 18:00. This is Peluuri. The call is free and confidential, for players and for people close to them, and in English when they can. You can also write to [email protected], or use the chat on weekdays from 12:00 to 15:00. Start at peluuri.fi.
Outside those hours, call the MIELI Crisis Helpline on 09 2525 0111. It answers every day, around the clock, and you can call without giving your name. MIELI does not charge for the conversation. If someone is in immediate danger, call 112.
Barring yourself
The police publish a self-exclusion service. You can bar yourself for a period you set, or until you take yourself off the list. It does not let you bar one form of gambling and keep another. For a narrower limit, ask the operator.
A bar on that list does not close an account at a casino that does not check it. Ask that casino to close the account as well. The police explain the service at poliisi.fi.
Questions
Can I call about someone else?
Yes. Peluuri will talk to someone close to a player. You still cannot put them on a self-exclusion list. Only they can do that.
Can Black-jack.net close a casino account for me?
No. We do not run those casinos and we cannot reverse a deposit. Call 0800 100 101, and ask each casino you use to close the account.